We love our products and stand behind them with a guarantee better than anyone else in the industry. We warrant the product for 2 full years from the date of purchase against defects in material and workmanship. We will repair or replace the product as appropriate. We do not cover normal wear and damage from use. Please call our customer service at 215-256-4211 to process a return.
After receiving your bag, we will make a determination regarding the nature of the defect and contact you with the result.
We are able to perform many types of repairs on our bags. Please call our customer service at 215-256-4211 to determine if your bag can be repaired. An estimate for the repair can be given after we have examined the bag.